FAQ

Answers to Frequently Asked Questions.

How do I place an order?

Go online, browse the store, and select your goods. Simply build your cart and check out before Tuesdays at midnight if you want to receive a delivery that Thursday. Upon checkout, select your delivery method and preferred location. You can get delivery in one of three ways: 1) Delivery to your home for $5.95, 2) Delivery to a market host near you for free, or 3) Help us get your company set up as a workplace wellness host and receive free delivery straight to your office.

Does Market Wagon deliver in my area?

We have multiple delivery areas serving millions of households in several states. To know if we serve your area, you can enter your zip code on our home page or look at the list of delivery networks.

When will my order arrive?

The day of week was determined when you order. Typically, we only deliver one or two days out of the week. Not every day. (for example, our standard Market Wagon delivery day is Thursdays). Typically your order will arrive in mid-to-late afternoon. We are not able to provide precise arrival times. However, You will receive an email and text message as soon as the order arrives.

Can I add items to a delivery after I've ordered?

Yes. After you have placed an order, if something new catches your eye, you can add that item to your existing order without incurring additional delivery fees. First, be sure you're logged in before checkout. Next, make sure that you're shopping for the same delivery day as your open order. Then, just add to your cart only the new items you wish to add. Proceed to check out and your delivery option will be defaulted to "Add Items to my existing order." with no delivery fees.

What do I do with my empty tote(s)?

We reuse those toes and the ice packs. Simply set out your empty bag(s) and the ice packs on your next order, it keeps our costs down, and reduces waste.

Is there a contract? Subscription? Minimum order?

There is no contract, no subscription, and no minimum order to receive delivery. Buy what you want, when you want it.

How does my food stay cold and safe?

Market Wagon will use necessary means, including but not limited to insulated packaging, cold packs (“ice packs”), pre-chilled containers, and packing temperature-compatible items in the same tote, to ensure your products arrive at the address that you specified for your order at safe temperatures for the food contained in your order at the time of delivery. Meats may be delivered frozen or partially thawed at or below 41 degrees Fahrenheit. Meats that have been thawed under refrigeration and kept cold can be safely re-frozen. Or, store the thawed meats in your refrigerator and cook within 7 days.

How does Market Wagon vet farmers/artisans?

Market Wagon’s mission is to support local farmers and artisans through an online marketplace. We connect farmers and artisans to our customers and allow the vendor to describe the process they use to raise or prepare their products. If you have any questions, there is a chat feature in the store that allows you to ask anything of the farmer. We want to you to understand where your food comes from and allow you to make that decision based on your preferences.

What does Market Wagon do in the winter?

Market Wagon is a year-round service that sources a variety of Indiana farmer and artisan products. While produce will come and go with the seasons, we expect more and more of our farmers to have fruits and vegetables into the winter time as they construct new greenhouses and increase the amount they’re planting. Otherwise, our customers can shop for a variety of goods like eggs, meats, dairy, grocery items, household goods, and pet foods regardless of the season.

What if I experience a quality issue or missing product?

If you do not receive a product or are not 100% satisfied with the quality of the product you’ve received, please let us know at admin.marketwagon.com/problems.

Does Market Wagon save my information for future orders?

Upon logging in, Market Wagon will provide you with information about your previous orders, including a favorites section that will automatically suggest products to you based on your past selections. After checking out, it will also remember your previous address or location selected, so you can streamline your shopping experience.

Do I need to tip my driver?

Market Wagon drivers do not rely on tips. But you may choose to give an optional gratuity to your delivery driver in cash. Or, you can add a tip for the Market Wagon delivery team with your credit card after you checkout, look for the "add tip" option at the top of the order confirmation page.

Do you accept SNAP/EBT as payment?

Unfortunately, the USDA rules on SNAP/EBT card payments do not allow for online vendors like Market Wagon to accept the cards as payment. We are eagerly awaiting a change in that policy, but until then, we cannot accept SNAP, EBT, or "food stamp" payments online.

Introduction

How does an online farmers market work?

ecommerce
1. Shop Online

Order from local farms & artisans. You pick the farms you want to buy from and what food you want for the week.

Farmers Market
2. Vendors Gather

The farmers & artisans gather together to bring all of the items that you ordered and prepare for delivery on a regular basis (typically Thursday mornings).

Grocery Delivery
3. We Deliver

Once we've collected all your items, we deliver your order to your home, office, or you can pickup at a Market Host for free.

Delivery Totes

Local Food.
Online Shopping.
Delivered to You.

We make online shopping easy. Learn more in these FAQ's about how it works, then go shop local.